Payments and refunds

Refund policy.

We aim to keep payment, refund and cancellation handling clear and fair.

Refund requests

Refund eligibility depends on service status, notice period, work already completed, driver allocation, third-party costs and any booking-specific terms shown at checkout.

Paid bookings

If a paid booking cannot be fulfilled by Get It Moving, we will review the booking and provide the appropriate refund, rearrangement or credit option.

Additional charges

Extra items, extra time, waiting time, access issues or changed booking details may require an additional payment link before the job is updated.

How to request support

Contact support@getitmoving.co.uk with your booking reference and reason for the refund request.